By using this website in any way, you accept these Terms of Service in full. If you disagree with any part, please do not use our website or services.

You must be at least 18 years old and a resident of India to place an order on this website.

We strive to ensure product descriptions, images, and pricing are accurate. However, we do not warrant that all information is error-free, complete, or current at all times.

When you place an order, you will receive a confirmation email with your order details. This confirms we have received your order, not that it has been dispatched.

For COD orders, you pay only when your order is delivered to your doorstep. Please keep exact change ready for the delivery agent whenever possible.

Prepaid orders are processed securely via Razorpay (UPI, Cards, Net Banking) and receive immediate order confirmation upon successful payment.

All prices listed are in Indian Rupees (INR) and are inclusive of applicable taxes. Prices are subject to change without prior notice.

Promotional offers and discounts are time-limited and cannot be combined with other offers unless explicitly stated.

We offer free pan-India delivery within 4-7 business days via our logistics partner Shiprocket.

Orders can be cancelled before dispatch by contacting us via WhatsApp or email. Once dispatched, orders cannot be cancelled.

For details on returns and refunds, please refer to our Return & Refund Policy page.

The NeckMate™ brand name, logo, product designs, and all website content are protected under Indian intellectual property law and may not be used without our written permission.

To the extent permitted by Indian law, NeckMate™ shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

• Fraudulent or unauthorized use of payment methods
• Abuse or harassment of our support team
• Sending spam or unsolicited communications
• Any illegal activity conducted through our website

These Terms are governed by the Laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

We may update these Terms of Service at any time without prior notice. Continued use of our website after changes constitutes your acceptance of the revised terms.